Buy Sterling Flatware (925 LLC) Return and Replacement Policy
 

At 925 LLC, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes a product may not meet your expectations. As a result, we have established the following replacement policy to address your concerns. Due to the nature of our products, slight variations in color, finish, and design may occur compared to the photos on our website. Each piece of flatware is unique and may have minor differences as a result of the handcrafted process and slight differences in use. We believe this adds to the charm and individuality of each item, however, if you are not completely satisfied with your purchase, we are here to help.

Replacement and Refund Policy

1. Satisfaction Guarantee: If you are not completely satisfied with your purchase, you may request a replacement or a refund for the item.

2. Refund Process: Refunds will be issued in full, less shipping and handling charges and a 10% restocking fee.

3. Conditions for Replacement or Refund: Requests for replacements or refunds must be made within 30 days of the delivery date. The item must be returned in the same condition, any alteration / damaged items will not be refunded. Customers are responsible for return shipping costs.

4. Steps to Request a Replacement or Refund: Contact our customer service team at Sterling925LLC@gmail.com to initiate a return request. Provide your order number, a description of the issue, and any relevant photos. Our team will review your request and provide instructions for returning the item.

5. Processing Time: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your request within 5 business days. Approved refunds will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

6. Exclusions: Custom or personalized items are not eligible for replacement or refund unless they arrive damaged or defective. Sale items are only eligible for refunds, not replacements.

Our goal is to ensure a smooth and fair process for all our customers. Should you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing 925 LLC and BuySterlingFlatware.com!

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Privacy Policy

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At BuySterlingFlatware.com, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.
 

1. Information We Collect
 

We may collect the following types of personal information when you use our website:

• Personal Information: Name, email address, phone number, shipping and billing addresses, payment details.

• Usage Information: Information about how you access and use our website, including IP address, browser type, and device information.

• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze site traffic. You can manage cookie preferences through your browser settings.
   

2. How We Use Your Information
 

We use the information we collect for the following purposes:

• To process orders and provide customer service.

• To improve our website, services, and product offerings.

• To send promotional emails, newsletters, or other communications you have agreed to receive.

• To manage your account and process payments.

• To comply with legal requirements and protect our business interests.
   

3. How We Protect Your Information
 

We implement security measures to safeguard your personal data from unauthorized access, alteration, or disclosure. These measures include secure socket layer (SSL) encryption for sensitive information such as payment details and personal information.

However, please be aware that no data transmission over the internet can be guaranteed 100% secure, and while we strive to protect your information, we cannot guarantee complete security.
 

4. Sharing Your Information
 

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers to fulfill orders, process payments, or send marketing communications. These third parties are required to protect your personal information and use it only for the services they provide.

We may also disclose your information if required by law or to protect the rights, property, or safety of BuySterlingFlatware.com, its customers, or others.
 

5. Your Rights and Choices
 

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal data by contacting us.

• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or newsletters by following the unsubscribe instructions in any email you receive from us.

• Cookie Preferences: You can manage or disable cookies through your browser settings, though this may affect the functionality of some parts of our website.
   

6. Children's Privacy
 

BuySterlingFlatware.com does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
 

7. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.